Shipping policy

Delivery area

We deliver across the United States (contiguous 48 states). PO boxes, APO/FPO addresses, Alaska, Hawaii and US territories are not served at this time.

Shipping costs

Every order ships free — there is no minimum purchase.

How long delivery takes

Your order is prepared within 1–2 business days, then travels 3–10 business days — an estimated 4–12 business days in total. Orders placed after 6:00 PM (EST) are processed the next business day. Estimates can stretch during carrier delays or peak periods; we'll email you if a significant delay occurs.

Tracking your order

A tracking number is emailed the moment your order ships — enter it on our Track Your Order page. Allow a few days for the first tracking update; your tracking shows the carrier handling final delivery.

Address problems

If a parcel can't be delivered because of an incorrect or incomplete address, it may come back to us. We'll contact you to reship; extra costs may apply when the address error was on the order. Please check your address carefully at checkout.

Lost or damaged orders

Write to info@benevolux.com with your order number (and photos if damaged) — we'll open a carrier investigation and make it right with a replacement or a refund.