FREQUENTLY ASKED QUESTIONS
Yes, shipping is free on all orders in United States, with no minimum purchase. Your order is prepared within 1 to 2 business days, then delivered within 3 to 10 business days, with a tracking number sent to you by email. All details can be found in our Shipping Policy.
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Can I return an item if I'm not satisfied?
Of course. You have 30 days from the date you receive your order to make a return or exchange. Items must be unworn and in their original condition. Write to us at info@benevolux.com: we will provide the return procedure and address. Only the return shipping costs are at your expense; refunds are issued within 14 days of receipt. See our Return and Refund Policy for full details.
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How can I track my order?
As soon as your order is shipped, you will receive a tracking number by email. Simply enter it on our Track Your Order page to view real-time updates. Please note that the first tracking information may take a few days to appear after shipment.
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What payment methods do you accept?
You can pay securely by credit card — Visa, Mastercard, American Express, Discover, Diners Club, and JCB — as well as via Apple Pay and Google Pay. All transactions are encrypted. More details in our Payment Terms.
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Will I receive a confirmation after placing my order?
Yes — as soon as your order is confirmed, you will receive a confirmation email. If you can't find it, please check your spam folder or write to us at info@benevolux.com.
Each product page in our collection includes a detailed size guide (FR/EU), with foot length in centimetres. Most of our styles run true to size; if you're between two sizes, we recommend going up. Still unsure? Write to us at info@benevolux.com and we'll be happy to help.
